Tenant Frequestly Asked Questions

What are my rights to privacy if the landlord wants to enter the property?
We will call you and also give you a written notice if we need to enter the home. All maintenance requests are scheduled with you in advance.

What are my responsibilities if my company transfers me before the end of the lease?
Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Please refer to our policy on early termination of Residential agreement, which you signed at lease signing for more details.

Can I sub-lease the property?
No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Definitive Group LLC.

Can I rent a steam cleaner and clean the carpet myself when I move out?
Yes. Your rental agreement states that all carpets must be cleaned either professionally or with a steam cleaner. It must appear as clean as or cleaner than it was at move in.

Can I get a pet after move in?
It depends. For more information, please contact our office.

When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms in your own residential agreement. A notice to vacate must be received in writing on or before the 1st of the month with a minimum of 30-day notice and run for a full monthly period.

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?
The rent is due on the 1st of each month. If the rent is not posted by end of business day on the 5th of the month, we serve a 3-day notice.

I am an excellent resident and take good care of the home. Can you waive my late charges?
No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

How do I report a maintenance item?
For normal non-urgent maintenance items, you may complete the maintenance form online (be sure to provide us with the best possible number and time to reach you) or contact our office during business hours (Monday –Friday, 8:00 a.m. to 5:00 p.m.) at 407-574-2612. To report emergency maintenance request after business hours, contact our office and follow the voice mail instructions. For police or fire emergencies, dial 911 before calling us.

Can I install cable or satellite TV at the property?
Generally, yes. However, you must obtain a written permission from Definitive Group LLC. Some properties do not allow installation of a satellite dish in any location visible from the ground or from any other property in the area. Any cost of installation is an expense of the resident.

Tenant Utilities Information